Shipping and Handling Information

Refer to the chart below for fees. Orders generally ship from our warehouse within 1-3 business days of receipt of your order, subject to product availability. Please see Terms and Conditions below.

Non-Perishable Orders

Orders NOT Containing Perishable Items

Weighing Under 5 lbs.
Order TotalUp to $49.00Over $49.00
Standard Ground $4.95 FREE*
2nd Day $15.99
Next Day $22.99
Alaska, Hawaii, Puerto Rico Call for best rates (800) 266-2323
Canada Call for best rates (800) 266-2323
International Not Available At This Time
Weighing Over 5 lbs.
Order Total5-7 lbs.7-10 lbs.10-13 lbs.13-20 lbs.Over 20 lbs.
Standard Ground $7.99 $9.99 $13.99 $15.99 $21.99
2nd Day $18.99 $27.99 $31.99 $39.99 $54.99
Next Day $21.99 $29.99 $34.99 $43.99 $64.99
Alaska, Hawaii, Puerto Rico Call for best rates (800) 266-2323
Canada Call for best rates (800) 266-2323
International Not Available At This Time

*Any order whose total aggregate weight exceeds 5 lbs from products such as case quantities of drinks and bars may incur additional shipping & handling charges.

 

Perishable Orders

Orders Containing Perishable Items

Note: Expedited shipping is required for perishable items shipping to the continental U.S.

Perishable items ship Monday - Wednesday only. Orders containing perishable items require special packaging and are not available to APO/FPO or P.O. boxes.

Perishable Order Shipping Rates
Order TotalAny
Expedited Shipping (2-3 business days) $26.95
Next Day Shipping $36.95
Alaska, Hawaii, Puerto Rico $26.95
Canada/International Not available

 

Please Note

Oversize/Overweight Shipping:
Due to the size or weight of certain products, additional shipping & handling charges may be incurred at time of shipment. On our site, this distinction is noted in the item's description. Any order whose total aggregate weight exceeds 5 lbs may incur additional shipping & handling charges.

Shipping Next Day Air or Red Label Overnight:
When you choose Next Day or Overnight delivery, the day you place your order does not count as a shipping day. Therefore, if you placed your order today, before 10 a.m. East Coast Time, for Overnight Delivery your package (if it is in stock) will be delivered the day after tomorrow. Of course, Saturday and Sunday do not count as delivery days. If you placed an order for Next Day service on a Friday, before 10 a.m. East Coast Time, it would ship on Monday and arrive on Tuesday. If you select overnight service, we may use a private carrier or other means to get it to you as promised. There are no refunds. No exceptions.

Shipping 2nd Day Delivery:
When you choose 2nd Day delivery, the day you place your order does not count as a shipping day. So, for example, if you placed your order on a Wednesday, your package (if it is in stock) will be delivered the following Monday. Saturday and Sunday do not count as delivery days. We may use a private carrier or other means to get it to you as promised. There are no refunds. No exceptions.

Canada Orders:
Please check your country's restrictions on specific supplements prior to placing your order, Hi-Health will be unable to ship any products restricted by destination country. If destination country returns package to sender due to restrictions, unclaimed or denied delivery customer will be refunded difference between shipping & handling and original charge of order. Delivery time is a guideline for receipt at your customs office. International customers will be responsible for all customs fees, tariffs or duties, if required, and are not refundable by Hi-Health.

"Our Nickel" Shipping Policy:
If the product you’d like is on back order, we’ll partial-ship your order immediately, then send you the out-of-stock item on "our nickel", via ground service—at no shipping cost to you—when it becomes available.

Customer Service Inquiries:
For all matters other than placing an order, write us customerservice@hihealth.com or call our customer service line at 1-800-266-2323.