Frequently Asked Questions

Placing an Order
  • Contacting Sales - I have a question before I place an order, how do I reach your Sales Department?

    For pre-sales customer support, please call us toll-free at (800) 266-2323 or you may email us at customerservice@hihealth.com.

  • Mail Orders - I want to Mail in my order with a Check. How do I do that?

    Browse the website to make your selection or you may contact us @ 800 266-2323 and we will assist you with your order.

    Make checks payable to:
    7428 E Karen Dr
    Scottsdale, AZ 85260

  • Phone Orders - I want to place my order over the phone. How do I do that?

    Simply go to our website, shop the items you would like to purchase, print the page, have your credit card available, call us at (800) 266-2323 to speak with a representative and we will gladly place the order for you.

  • Sales Tax - Do you charge Sales Tax?

    All Arizona customers are subject to 8.95% sales tax.

  • Posting Your Credit - When does credit for my return appear on my credit card statement?

    It takes a minimum of 30 days from the time your returned items has reached our warehouse in good and re-sellable condition, for your credit to appear on your credit card statement. If it has been over 45 days since you shipped your return and your credit card company does not show a credit, please contact Customer Service at (800) 266-2323 with your order number.

  • Gift Certificate - I just received a gift certificate, how long is it good for?

    Great news! Gift cards do not expire.

  • Privacy Policy - I don't need anymore Spam. What is your Privacy Policy?

    We here at Hi-Health believe that trust is an important component of the service we provide to our customers. To ensure that we earn and keep that trust, Hi-Health makes every effort to protect your privacy and the confidentiality of your personal information. This Privacy Policy describes the steps we take to make sure that when you use Hi-Health, you can focus on finding healthy nutrition products in a safe, worry-free environment.

    Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. Critical financial information is not stored on a public server nor maintained on the computer with which the order was placed. All transactions are conducted using state-of-the-art SSL encryption.

    IP Address Logging
    Hi-Health may log an IP address (your unique Internet address) for security purposes. IP addresses are logged only after a purchase is made. This information is maintained in the event a stolen credit card is used to make a fraudulent purchase. We will then provide this information to the appropriate law enforcement agencies, such as the FBI Internet Fraud Division in hopes of catching and prosecuting the thief. This means that an IP address will be logged only if a purchase is made and only for the security of the Credit Card holder and recovery of lost or stolen merchandise.

    User Information
    The use of certain Hi-Health features requires that you supply personal information like your name and email address. At your direction, we may use this information to send you our email newsletter. This information may also be used to contact you when necessary. You may opt-out of receiving future mailings at any time by clicking on the link at the bottom of the email.

    Sharing Information
    Unless you give explicit permission, Hi-Health has a strict policy against sharing or selling your personal information (such as your email address or mailing address), except when we believe in good faith that the law requires it, or to protect the rights or property of Hi-Health, or our users.

  • Order Confirmations - What happens after I place my order?

    Once your order is placed, you should immediately receive an email confirming that we have received and processed your order. The message will contain the details of your order including the order number, total amount charged to your credit card including, shipping. Once your order is shipped, you will then receive a tracking number via email as well usually within three (3) business days. If you did not get your confirming email, please see Failed Confirmation.

  • Your Satisfaction is Guaranteed - I have never bought on the Internet before. Do you have some kind of guarantee?

    All of our products come with an unconditional 30-day money back guarantee.

Troubleshooting Your Order
  • Canceling an Order - Can I cancel an order?

    Just call us (800) 266-2323 to check and see if your order has been shipped, if the package has not left our warehouse, we will cancel the order at no additional charge. In the event the package has shipped, it will be the responsibility of the purchaser to refuse the delivery.

  • Damaged Freight - My order arrived damaged. Now what do I do?

    If your order packaging appears damaged upon arrival or has been opened and then taped shut, do not accept delivery! If you are not there to sign for your package, and UPS or FedEx has left you a damaged box, you must call UPS at (800) 742-5877, or FedEx at (800) 463-3339 immediately, and tell them the driver left a damaged or previously opened package and that you wish to refuse it. UPS and/or FedEx must pickup the package and return it to us automatically, at their expense. You have 48 hours (two business days) in which to notify us your order arrived damaged. After 48 hours (two business days) we will not accept any claims that your order arrived damaged. Damaged orders will be exchanged for the same product only. We cannot cancel orders because they may have arrived damaged - no exceptions.

  • Exchanging Products - I need to Exchange a product. How do I do that?

    If you are within 30 days from the purchase date, simply contact our company @ 800 266-2323 and one of our representatives will assist you with the exchange.

  • Failed Confirmation - I just placed an order online but I never received a Confirmation Receipt, why?

    Either you mistyped your email address on the order form or you failed to add Hihealth.com to your approved email domain list. Please add the domain Hihealth.com to your spam-filtering agent so that we can send you a copy of your order. AOL users need to make sure you do not hit the "Report as Spam" button. For EarthLink and other users that require the sender (that would be us) to respond to a link and type in the 'code' before the email is passed through, sorry we can no longer respond to these requests. So be sure you add the domain Hihealth.com to your approved email list!

  • Returning Products - I need to Return a product, how do I do that?

    All products come with an unconditional 30-day money back guarantee. Any purchase outside the guarantee will receive an in store credit. No exceptions.