Shipping and Handling Information

Refer to the chart below for fees. Orders generally ship from our warehouse within 1-3 business days of receipt of your order, subject to product availability.

Our Shipping Rates

Orders Containing Perishable Items

Note: Expedited shipping is required for perishable items shipping to the continental U.S.

Perishable items ship Monday - Wednesday only. Orders containing perishable items require special packaging and are not available to APO/FPO or P.O. boxes.

Please Note

Oversize/Overweight Shipping:
Due to the size or weight of certain products, additional shipping & handling charges may be incurred at time of shipment. On our site, this distinction is noted in the item's description. Any order whose total aggregate weight exceeds 5 lbs may incur additional shipping & handling charges.

Next Day Shipping:
All Next Day Shipping orders received after 1pm EST will be considered next business day and ship accordingly. 

Canada Orders:
Please check your country's restrictions on specific supplements prior to placing your order, Hi-Health will be unable to ship any products restricted by destination country. If destination country returns package to sender due to restrictions, unclaimed or denied delivery customer will be refunded difference between shipping & handling and original charge of order. Delivery time is a guideline for receipt at your customs office. International customers will be responsible for all customs fees, tariffs or duties, if required, and are not refundable by Hi-Health.

"Our Nickel" Shipping Policy:
If the product you’d like is on back order, we’ll partial-ship your order immediately, then send you the out-of-stock item on "our nickel", via ground service—at no shipping cost to you—when it becomes available.

Customer Service Inquiries:
For all matters other than placing an order, write us customerservice@hihealth.com or call our customer service line at 1-800-266-2323.